Terms And Conditions

Terms and Conditions

TERMS OF USE

These Terms (“Terms”) govern your (“User”) use of the Debonairs Pizza website, mobile site, and 'app' located, inter alia, at the domain names www.debonairs.com, www.debonairspizza.co.za, debonairs.mobi, debonairspizza.mobi, as well as via any other electronic application or media (“Website”). By accessing and using the Website, the User agrees to be bound by the Terms set out in this legal notice. If the User does not wish to be bound by these Terms, the User may not access, display, use, download, or otherwise copy or distribute Content obtained at the Website.

Debonairs Pizza may change, modify, add to or remove from portions or the whole of these Terms. Changes to these Terms will become effective when the changes are posted to this Website. Debonairs Pizza will notify the User of the changes via email or by posting a prominent notice on the Website. The Users continued use of this Website following the posting of changes or updates will be considered notice of the Users acceptance of these Terms, including any changes or updates.

PRODUCTS & PROMOTIONS:

  • Certain products or promotions are only redeemable at participating Debonairs Pizza restaurants in South Africa
  • Debonairs Pizza reserves the right to amend or stop a promotion at any time
  • Promotions are available for a limited time only
  • Certain offers are limited to one per customer or have a minimum order applied, per participating restaurant, within the specified period
  • Visuals are for illustrative purposes only, and size and appearance may vary
  • All offers are available while stocks last and substitutes are at the discretion of the restaurant
  • Prices are subject to change without prior notice
  • Should you be allergic to any food items, please request information regarding the ingredients before placing an order
  • Some food items have traces of nuts, and are made using dairy products and wheat gluten
  • Nutritional information is available on the website www.debonairspizza.co.za/nutritionalguide
  • All food items are prepared in the same kitchen
  • On The Triple® & On The Double®:
    Offer includes three or two large (30cm) pizzas from the following flavour selection only: BBQ Bacon/Macon; Pepperoni/Salami & Olive; Spicy Chicken; Creamy Chicken; Sweet & Sour Rib and Seasonal Veg. On The Triple® or On The Double® pizzas are made with an original base only. On The Triple® and On the Double® prices are applicable to delivery purchases only and pizzas are not sold individually for delivery. The same flavours are available at the counter under the Real Deal category. No substitutes on products offered.
  • Real Deal:
    Offer includes one large (30cm) or small (19cm) pizza from the following flavour selection only: BBQ Bacon/Macon; Pepperoni/Salami & Olive; Spicy Chicken; Creamy Chicken; Sweet & Sour Rib and Seasonal Veg. No substitutes on products offered. The Real Deal is not available for delivery orders.
  • 2 for iKlipa:
    Offer includes two large (30cm) Classic Margherita pizzas. No substitutes on products offered. Extra toppings can be added for an additional charge. The offer is not available for delivery orders.
  • Meal It!:
    Meal It! prices apply if you add any buddy Coca-Cola® soft drink or 330ml Cappy Fruit Juice to any pizza order, or if you add any 1 litre Coca-Cola® to any large pizza. Meal It! offer applies only to the specified drinks, while stocks last. Meal It! prices are not available for delivery orders.
  • Online Only Deals/Sharing Deal:
    • Fam Feast:
      • Valid for a limited time only
      • While stocks last
      • Available only for online purchases using debonairspizza.co.za or the Debonairs Pizza app (Android and iOS)
      • Not redeemable in store
      • Offer is only available on the large (30cm) Triple-Decker® (Meat or Chicken)
      • Offer applies to a 2 litre Coke or other selected 2 litre cold drinks as indicated at the time of placing the order
    • Lunch Vibes:
      • Valid for a limited time only
      • While stocks last
      • Available only for online purchases using debonairspizza.co.za or the Debonairs Pizza app (Android and iOS)
      • Not redeemable in store
      • Offer is on medium (23cm) pizzas only. Offer excludes the Margherita pizza
      • Offer applies to a 1 litre Coke or other selected 1 litre Cold drinks as indicated at the time of placing the order
    • Khetha 5:
      • Offer includes five medium (23cm) pizzas. Offer excludes Real Deal, On The Double®, On The Triple® & Speciality pizza flavours
      • No substitutes on products offered
      • Available while stocks last
      • Available only to online purchases using debonairspizza.co.za or the Debonairs Pizza app (Android and iOS)
      • Not redeemable in store
    • Sweet Deal For Two:
      • Available while stocks last
      • Available only to online purchases using debonairspizza.co.za or the Debonairs Pizza app (Android and iOS)
      • Not redeemable in store
      • Offer is only on the below medium (23 cm) pizzas:
        • Something Meaty
        • Club
        • Chicken & Mushroom
        • Sweet Chilli Chicken
        • Beef Steak & Mushroom
      • Offer applies to a 1 litre Coke or other selected 1 litre Cold drinks as indicated at the time of placing the order
    • Party Pack 10:
      • While stocks last
      • Available only for online purchases using debonairspizza.co.za or the Debonairs Pizza app (Android and iOS)
      • Offer includes a selection of 10 small (19cm) pizzas from the following selection only: BBQ Bacon/Macon, Pepperoni/Salami & Olive, Spicy Chicken, Creamy Chicken, Sweet & Sour Rib and Seasonal Veg
      • Valid for a limited time only
      • Product contains egg and soya

FOOD DISCLAIMERS

  • Food Allergens:
    Debonairs Pizza makes every attempt to identify ingredients that may cause allergic reactions (Wheat, Cow’s Milk, Soya, Egg, Gluten and Sulphites). Although we have strict cross-contamination policies and we are a peanut ‘free’ facility, we use a lot of different ingredients and shared equipment in our kitchens, as well as products that have been produced by suppliers. For this reason, we cannot guarantee that our food is completely free of allergens or traces of allergens. Therefore, any customer with an allergy should be aware of the risk and should ask a member of the team for information on the allergen content of our food
  • Kilojoules:
    Kilojoules are calculated based on the original recipes of each product. Any additions or changes to our original recipes will result in variations of the kilojoule count
  • Coca-Cola®:
    Coca-Cola®, the Dynamic Ribbon Device and Coke are registered trademarks of The Coca-Cola Company

DELIVERY TERMS & CONDITIONS

A minimum order of R79.80 is required to qualify for delivery. Delivery is available from select restaurants only. Delivery is available to predetermined areas around each Debonairs Pizza restaurant that offers a delivery service. Please check online or ask your nearest restaurant if you fall within their delivery area. Debonairs Pizza reserves the right to not offer delivery to certain areas for distance, security and/or safety reasons. Debonairs Pizza reserves the right to make changes to a restaurant’s predetermined delivery areas as and when required. Online ordering only available in South Africa.

FREE DELIVERY TERMS & CONDITIONS

Free delivery applies to predetermined areas around each Debonairs Pizza restaurant. Please check online or ask your nearest restaurant if you fall within their specified free delivery area. Debonairs Pizza reserves the right to charge a delivery fee for areas outside of a 3km drive distance and to not offer delivery to certain areas for distance, security and/or safety reasons. Debonairs Pizza reserves the right to make changes to a restaurant’s predetermined free delivery areas as and when required. Free delivery does not apply to orders placed on 3rd party delivery services.

ELECTRONIC VOUCHERS OFFERED FOR FREE AS PART OF A PROMOTION OR COMPETITION

Debonairs Pizza electronic vouchers may be provided for free to customers by Debonairs Pizza or select partners as a reward, incentive, gift or prize from time to time.

The below terms and conditions apply to all Debonairs Pizza electronic vouchers:

  • Vouchers must be redeemed within the specified dates on the vouchers
  • Expired vouchers cannot be redeemed
  • Vouchers cannot be exchanged for cash or credit
  • Only one voucher may be redeemed per individual order
  • Debonairs Pizza is not responsible if a voucher is lost, stolen, destroyed, or used without permission and no replacement will be provided in these circumstances
  • Misuse constitutes fraud
  • No change will be given on vouchers
  • Rand value vouchers may be redeemed multiple times until the full balance of the voucher has been depleted
  • In addition to the above terms and conditions, additional terms and conditions relating to the specific voucher offered will appear in the message delivery medium through which the voucher was received

All trademarks, trade names, logos and graphics which are a part of the Debonairs Pizzas’ website, menu or any other promotional material, apart from those that form part of entities not controlled by Famous Brands and its subsidiary companies, remain the exclusive property of Famous Brands and its subsidiary companies. Without prior written consent from Famous Brands they may not be copied, distributed, reproduced or transmitted in any form or by any means, electronic or otherwise.

Access to Debonairs Pizza Delivery or Call Centre may be suspended, temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our Debonairs Pizza’ reasonable control. Debonairs Pizza disclaims all liability for any malfunction, suspension or interruption of the App, the Site or hotline, including inaccessibility due to network problems. Reasonable efforts have been made to ensure that the website, our server and systems are virus-free but cannot guarantee that this is the case. It is recommended that virus protection software be utilised.

GOODS & SERVICES

  • Supplier of goods or services details
    • In accordance with the disclosure requirements of the Electronic Communications and Transactions Act (“ECTA”), 25 of 2005, the supplier of goods or services offered for sale, hire or exchange by way of an electronic transaction, makes the following information available to consumers:
    • The supplier is Famous Brands Management Company (Pty) Ltd (“Supplier”) a private limited company duly registered and existing under the laws of South Africa registration number: 2001/004345/07, operating via its franchisee network across South Africa under the brand DEBONAIRS PIZZA (“Debonairs Pizza”);
    • Supplier has its physical address and place of registration at 478 James Crescent, Midrand, 1685;
    • Supplier will accept legal service at 478 James Crescent, Midrand, 1685;
    • The Office Bearers of the Supplier are: Kevin Hedderwick, Darren Hele and Norman Richards;
    • The telephone number of the Supplier is: (011) 315 3000;
    • Supplier's website is www.debonairs.com, www.debonairspizza.co.za, debonairs.mobi, debonairspizza.mobi and its email address is info@debonairspizza.co.za
  • Goods & Services
    • The goods (“Goods”) offered by Debonairs Pizza are indicated on the Website under the ‘home’, ‘menu’ and ‘promotion’ sections of the Website, as updated from time to time
    • The purpose of the Website is to allow the User to order and view the Goods via the Website
    • The full price for the Goods is indicated on the Menu, as updated from time to time, and will vary depending on the type, quantity and size of the Goods ordered as well as any variations, amendments, or upgrades made thereto
    • Goods and services offered through this website by Supplier are strictly on an ‘as is’ basis for the price as indicated on the Website, as updated from time to time
    • Users cooling-off rights under section 44 of ECTA do not apply in terms of section 42(c) of ECTA insofar as the electronic transaction applies to the supply of foodstuffs, beverages, and other goods intended for everyday consumption supplied to the home, residence, or workplace of the consumer

PRIVACY POLICIES

  • Access to and use of information
    • Debonairs Pizza receives various types of information (“Information”) from Users who access the Website, including personal information as detailed in the Promotion of Access to Information Act (“PAIA”), Act 2 of 2000, and as detailed in section 1 of the ECTA (“Personal Information”)
    • Debonairs Pizza may electronically collect, store, and use Personal Information, including the name, contact details, email and IP address of the User. While Debonairs Pizza will take commercially reasonable care to safeguard the information provided by the User from unauthorised access or disclosure, Debonairs Pizza, its affiliates, franchisees, shareholders, directors, employees, and partners do not represent or guarantee that the safeguards will provide absolute protection to the User
    • By providing the Personal Information to Debonairs Pizza you consent to Debonairs Pizza collecting maintaining, storing, and processing the information
    • Debonairs Pizza will not, without the Users prior consent, disclose your Personal Information to a third party other than to effect the purchase, sale, and delivery of the Goods or if legally required to do so. However, Debonairs Pizza may use the Personal Information to statistical or aggregated information in such a way that the User may not be identified
    • Debonairs Pizza, its shareholders, franchisees, affiliates, directors, employees, and partners will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential or disclosed information that you make to Debonairs Pizza through the Internet, or that you expressly or implicitly authorise Debonairs Pizza to make, or for any errors or any changes made to any transmitted information
    • To ensure acquaintance with and awareness of the privacy measures and policies of the Debonairs Pizza, the User is urged to take care to read and understand the underlying privacy clauses incorporated in these Terms
  • Casual Surfing
    • The User may visit the Website without providing any personal information
    • The User accordingly grants express written permission for the Website servers in such instances collecting the IP address of the Users computer, but not the email address or any other distinguishing information
    • This information is aggregated (added up) to measure the number of visits, average time spent at the Website, pages viewed and other similar information
    • Debonairs Pizza uses this information to determine use of the Website, and to improve Content
    • Debonairs Pizza assumes no obligation to protect this information, and may copy, distribute or otherwise use the information
  • Unsolicited Information
    • If the User posts unsolicited content or other information (“Information”) to the Website and does not indicate otherwise the User grants to Debonairs Pizza non-exclusive, royalty-free, perpetual (everlasting), irrevocable (irreversible), and fully sub-licensable, right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Information throughout the world in any media
    • The User grants to the Owners the right to use the name that the User submits in connection with such Information, if they choose. The User warrants:
      • That the User owns or otherwise controls all of the rights to the Information that the User posts
      • That the Information is accurate
      • That by the supply of the Information to Debonairs Pizza the User does not violate this Policy and does not infringe the rights of any person or entity
      • That the User indemnifies Debonairs Pizza for all claims resulting from the receipt by Debonairs Pizza of the Information the User supplies to it
    • Debonairs Pizza may monitor and edit or remove any Information, where posted to public pages. Debonairs Pizza takes no responsibility and assumes no liability for any Information posted by the User or any third party
  • Solicited Information the User Gives to Debonairs Pizza
    • Debonairs Pizza requires certain Personal Information necessary to process transactions if the User requires any of Debonairs Pizza 's products or services
    • Debonairs Pizza receives and stores all Information, including Personal Information which the User enters on the Website or gives to Debonairs Pizza, in any other way
    • Debonairs Pizza provides its products and services in conjunction with its affiliates and franchisees. In this regard and unless specifically restricted by the User from the license below, the User expressly grants in writing to Debonairs Pizza a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Information throughout the world in any media insofar as the User 's Information is required by Debonairs Pizza, its franchisees or affiliates to give effect to transactions that the User chooses to enter into
  • Promotional Information
    • Debonairs Pizza aspires to provide first-class service to its customers, which requires Debonairs Pizza providing information to the User about new services or special offers. In each instance, the User is provided an opportunity to opt-out of such information circulars. For more information, please call the Debonairs Pizza Customer Care Line (0861 DPIZZA or 0861 374 992), or send an email to info@debonairspizza.co.za
  • Business Transfers
  • Debonairs Pizza may enter into business arrangements and its customer base is one of the more valued assets. In such an event, customer Information will be one of the transferable assets
  • Lawful Purposes
    • When the Debonairs Pizza is served with due legal process requiring the delivery of Personal Information, it has the legal duty to abide by that demand, and will do so. Debonairs Pizza may also impart Personal Information if permitted or required to do so by law
  • Storage
    • Personal Information will be stored for as long as it is used. Personal Information may be destroyed once it has become obsolete (out of date or unusable)
  • Interception
    • The User agrees that Debonairs Pizza may intercept, block, read, delete, disclose, and use all communications sent or otherwise communicated to Debonairs Pizza, its employees, franchisees, directors and agents. User agrees that his or her consent satisfies the requirements of ECTA and RIC for consent in ‘writing’ as defined

GENERAL

  • Payment
    • Payment can be made in cash upon delivery or collection of the Goods or online by credit card through a sufficiently secure payment system. The payment system allows for review, corrections and withdrawal by User prior to placing a final order
  • Registration
    • In order to access some of the features of the Website, the User must create an account (“User's Account”), which details the Users Personal Information. A User may never use another User's Account without the express permission from that User
    • The User is responsible for maintaining the confidentiality of the User's Account and password and for restricting access to the User's computer
    • The User agrees to accept responsibility for all activities that occur in relation to the User's Account, including the purchasing of and payment for Goods
    • The User warrants that all orders placed in relation to that User's Account are made by the User or with the User's express consent and the User will be responsible for the payment of any orders placed in respect of the User's Account
  • Cancellation & Opting Out
    • Debonairs Pizza reserves the right, in its sole and absolute discretion, to terminate or cancel the User's Account and to cease providing any of the Goods or services currently offered via the Website, including the online ordering services
    • The User may at any time voluntarily cancel the User's Account
    • Upon termination or cancellation of the User 's Account for any reason, either by the User or Debonairs Pizza, the Personal Information will be permanently deleted
    • Upon Registration the User's Account, the User has an option to be sent information about special products and services in the future either by email or SMS, or both (“Further Information”). The User may at any stage amend its election to receive Further Information by editing the User's Account or by contacting Debonairs Pizza via the Website or via email (info@debonairspizza.co.za), which request will be effect as soon as is reasonably possible
    • The User may request details of the Personal Information, which is collected, stored and used by Debonairs Pizza. In order to obtain such Personal Information the User must submit a request in writing or via email (info@debonairspizza.co.za) to Debonairs Pizza. Before any Personal Information is provided to the User, the User will be required to verify its own identity to the satisfaction of Debonairs Pizza and in accordance with applicable laws
    • It is the sole responsibility of the User to ensure that the User's Personal Information is accurate and complete. The User agrees that it is the User's responsibility to notify Debonairs Pizza of any inaccuracies or incompleteness with respect to that User's Personal Information and to supply Debonairs Pizza with the accurate and/or complete Personal Information.
  • Complaints
    • Debonairs Pizza offers Users to file complaints via the ‘Contact us’ service of the Website or the ‘Customer Care Line’. Currently Supplier does not subscribe to any alternative dispute resolution code or mechanism
  • Other
    • No waiver by a party of any breach, failure or default in performance by the other party, and no failure, refusal or neglect by a party to exercise any right hereunder or to insist upon strict compliance with or performance of the other party's obligations under these Terms, shall constitute a waiver of the provisions of these Terms and a party may at any time require strict compliance with the provisions of these Terms
    • These Terms constitute the entire agreement between the User and Debonairs Pizza with respect to the use of the Website and the provision of the Goods. There are no other oral or written understandings or agreements between the User and Debonairs Pizza relating to the subject matter of these Terms. Save as provided for herein, no amendment, cancellation or other modification of these Terms shall be valid or binding on a party hereto unless reduced to writing
    • These Terms shall be governed by and in accordance with the laws of South Africa and the User consents to the jurisdiction of the South Gauteng High Court, Johannesburg in the event of any dispute
    • All the provisions of these Terms shall be severable, and no provision shall be affected by the invalidity of any of the other provisions
    • The headings of the clauses are intended for convenience only and shall not affect the interpretation of these Terms

DISCLAIMERS

  • Intellectual Property
    • All intellectual property, including copyright, know-how, goodwill, or trademarks used on or in relation to the Website is owned by Debonairs Pizza, Famous Brands Management Company (Pty) Ltd or by the original creator of the materials (“Owner”) and is protected by law, including but not limited to, the Trade Marks Act 194 of 1993, the Copyright Act 98 of 1978 as well as the common law of South Africa and various treaties and conventions. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means without the prior written permission of the Owner. All rights are reserved and any unauthorised use of the copyright, trade marks or other intellectual property right appearing on the Website may result in criminal and/or civil penalties
    • Debonairs Pizza may make any changes to the Website or the Goods or services offered through the Website at any time and without notice to the User
  • Technical Issues
    • Access to Debonairs Pizza Delivery or call centre may be suspended, temporarily and without notice in the case of system failure, maintenance, or repair or for reasons beyond Debonairs Pizza’s reasonable control. Debonairs Pizza disclaims all liability for any malfunction, suspension, or interruption of the app, the site or hotline, including inaccessibility due to network problems. Reasonable efforts have been made to ensure that the website, our server and systems are virus-free, but cannot guarantee that this is the case. It is recommended that virus protection software be utilised
  • Limited License to Users
    • Debonairs Pizza grants the User, a non-exclusive, non-transferable, limited and revocable (reversible) right to access, display, use, download and otherwise copy the current and future content displayed on the Website (“Content”), including the downloadable menu, for personal, non-commercial and information purposes only
    • This Website and the Content may not be reproduced or otherwise exploited for any commercial purpose without the express prior written consent of Debonairs Pizza
    • The use of the Website is limited to adults, who can purchase with a credit card. If a User is under the age of 18 (eighteen) years (“Minor”), the Minor may only use the Website with the consent of a parent or guardian. Debonairs Pizza reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion
    • Debonairs Pizza and the Owners, their affiliates, franchisees or subsidiaries reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion
    • Any unauthorised use terminates this licence