Frequently Asked Questions

Frequently Asked Questions


1.1 As of Thursday 23 June 2023, face masks for consumers and staff are no longer required.
1.2 Consumers may feel free to wear their own face masks should they deem it fit.
2.1 There is no requirement to practice social distancing within restaurants.
3.1 Sanitiser (minimum 70% alcohol) is available for staff at workstations as well as for our customers entering the restaurant.
3.2 Hand sanitiser will still be available for consumers to utilise at entrance of store or counters.
4.1 All staff members are screened for symptoms at the beginning and end of their shifts – records are kept on Daily Fitness Check.
5.1 Restrictions on capacity of persons in stores are not compulsory.


You can download the Debonairs Pizza app on the Google Play Store, Huawei App Gallery or Apple App Store to access our amazing online menu. Or click here to find the menu on our website
Yes, Debonairs Pizza has several amazing restaurants that are certified by South African Halaal Authorities. Click the Debonairs Pizza app or website to find your closest halaal-certified Debonairs Pizza restaurant or order your faves from our halaal online menu.
You can easily find your fave halaal-certified Debonairs Pizza restaurant on the Debonairs Pizza app or website. Click here to find your nearest halaal-certified outlet and try something amazing.


We require your details to verify and identify you as a customer when using our online ordering platforms. We also need your details as a security measure for online payments and transactions. Click here to read our privacy policy and terms and conditions.
Updating your personal deets is easy! Simply sign in to the Debonairs Pizza app or website, click “Profile”, and select the field you would like to update. Or click here to update now.
No more pizza pings? No problem. To opt out of Debonairs Pizza’s promotional communications, text “STOP” for SMS or use the “Unsubscribe” link at the bottom of your emails. Or click here to opt out now.


Getting your Debonairs Pizza faves delivered is easy. You can order delivery online on our website or app, or with a quick call. Click here to get your amazing pizza delivery.
For a pizza delivery to your doorstep, just make sure your order is a minimum of R89.80. Although Debonairs Pizza would love to deliver everywhere in Mzansi, we may not be able to reach some spots for safety or distance reasons. Please check online or ask your nearest restaurant if you fall within their specified delivery area. Now that you know the rules, click here to order something amazing.
While most Debonairs Pizza restaurants provide delivery services, not all of them do. You can easily find out if your fave restaurant offers delivery by selecting it while placing your order on our app or website.
We're sorry to hear that you're experiencing difficulties ordering delivery from your fave Debonairs Pizza restaurant. To live up to our high standards and ensure you receive the hottest and freshest pizzas quickly, each restaurant has a specified delivery area. The areas are determined based on how long it would take a driver to reach you to make the delivery.

Please note that if your address falls outside the predetermined delivery zone, you might not be able to proceed with online ordering for that specific restaurant.

But that doesn’t mean you can’t still enjoy your faves. You are more than welcome to place an order online and go to the restaurant to collect it or simply Call & Collect.
You can usually pay with credit and debit cards for online orders at most Debonairs Pizza restaurants, though a few might not have that option just yet. You can verify this when you place your order. For your convenience, all restaurants accept cash payments, but cheque payments are not accepted.
Sure thing! You can pay with a card or cash when your pizza delivery arrives. If you're paying with cash and need some change, just leave a note for the driver when you order online, saying how much change you'll need.
Oops, did your pizza delivery take a detour? Don't panic! Reach out to the store using the contact info on the app. Tell them what happened with your order, and they'll help you with the refund. Should you not be able to reach the store or resolve the issue, you can call the customer care line on 0861 DPIZZA or 0861 374 992.
Once an online delivery order has been placed it cannot be reversed or cancelled online. You can call the store directly using the contact details available on the app, or you can call the customer care line on 0861 DPIZZA or 0861 374 992.
Your Debonairs Pizza delivery should not take more than 40 minutes to arrive, however occasionally things can go wrong. Should your pizza delivery be late, you may contact the store using the contact details available on the app to follow up on your delivery. You can also call the customer care line on 0861 DPIZZA or 0861 374 992 for assistance.
When you place your order online, you will receive SMS and email confirmations notifying you that the order has been successfully placed. This means that the restaurant has received your order. Should you wish to query anything regarding your order thereafter, the restaurant’s phone number is provided.